Shipping & Returns

At Samsøe Sales Store, we bring Scandinavian simplicity to every aspect of your shopping experience—from our clean-lined designs to our straightforward shipping and returns process. Below you’ll find all the details to ensure your order arrives smoothly and what to do if you need to make a return.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

• Standard Shipping: £12.95 via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping: Available on orders over £50 via EMS – 15-25 business days after dispatch

Returns & Exchanges

We want you to love your Scandinavian-inspired pieces as much as we do. If you’re not completely satisfied, you may return most unworn, unwashed items with original tags attached within 15 days of delivery.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Swimwear (including bikinis and one-piece beachwear)
• Underwear (bras and one-piece underwear)
• Accessories (belts, gloves, and headgear)

Exceptions are made only if these items arrive faulty.

How to Return an Item

1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with the subject line “Return Request – [Your Order Number]”
2. Pack Your Items: Include the original packing slip and securely package the items in their original condition with all tags attached
3. Ship Your Return: Send to our Leeds address using a trackable service:
   Samsøe Sales Store Returns
   38 Vicar Ln
   Leeds, GB LS3S 7TW

Exchange Process

For exchanges (subject to availability):

• Follow the same return process above
• Clearly state your desired exchange item(s) in your email
• We’ll process your exchange once we receive the original items
• You’ll be responsible for any price differences and additional shipping costs

Refund Information

Once we receive and inspect your return:

• Processing Time: 3-5 business days
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing:
  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Return Request Template

Use this template when emailing your return request:

Subject: Return Request - [Your Order Number]

Dear Samsøe Sales Store Team,

I would like to request a return/exchange for my recent order #[Order Number].

Items to return:
- [Item Name] (Quantity: X, Size: X, Color: X)
- [Item Name] (Quantity: X, Size: X, Color: X)

Reason for return: [Please specify - size exchange, style preference, etc.]

I understand that:
- Return shipping is my responsibility
- Original shipping fees are non-refundable
- Items must be in original condition with tags attached

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
[Your Shipping Address]
    

Need Help?

Our Leeds-based customer service team is happy to assist with any shipping or return inquiries. Contact us at [email protected].

We appreciate your trust in Samsøe Sales Store and strive to make every aspect of your experience—from delivery to returns—as effortless as our Scandinavian designs.