At Samsøe Sales Store, we believe in effortless style and straightforward solutions. Below you’ll find answers to our most common questions about our Scandinavian-inspired fashion and shopping experience.

Our Products

What style of clothing does Samsøe Sales Store specialise in?
We curate premium Scandinavian-inspired fashion that blends minimalist design with functional elegance. Our collections range from beachwear (bikinis, beach trousers) to everyday essentials (cardigans, pullovers) and statement pieces (dresses, one-piece suits).
Do you offer plus sizes or extended sizing?
Our current collection focuses on standard sizing that reflects Scandinavian minimalist aesthetics. Each product page includes detailed measurements to help you find your perfect fit.
How can I care for my Samsøe garments?
All items include care instructions, but we generally recommend gentle washing for our premium fabrics. Cardigans and pullovers should be laid flat to dry, while beachwear fares best with hand washing.

Ordering & Account

How do I create an account?
Simply begin checkout and you’ll have the option to create an account. This allows you to track orders, save preferences, and enjoy faster checkout on future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered processing.

Shipping & Delivery

Where do you ship?
We deliver worldwide with our premium carriers, excluding some remote areas and parts of Asia. During checkout, you’ll see if we ship to your location.
What are my shipping options?
Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
Free Shipping: 15-25 business days via EMS for orders over £50
All orders take 1-2 business days to process before shipping.
How will I know when my order ships?
You’ll receive email notifications at every stage – from dispatch to delivery. Our tracking provides detailed updates so you can anticipate your package’s arrival.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the date of delivery. Items must be unworn, with tags attached, and in original packaging. We believe fashion should empower you – if an item doesn’t spark joy, we’ll gladly accept returns.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions and address. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Why was my payment declined?
This is usually due to bank authorization issues. We recommend contacting your card issuer or trying an alternative payment method. For persistent issues, please reach out to our customer care team.

Still Have Questions?

Our customer care team at [email protected] is always happy to help style-savvy shoppers like you. We typically respond within 24 hours during business days.

Samsøe Sales Store – Scandinavian minimalism delivered to your wardrobe